Join us and our guest speaker: Lauren Costella, Chief Customer Officer, as she tells the story of her 10-year journey in customer service and why we should consider it a value driver as opposed to a cost center.

• Are there hidden value propositions among your customers that you might not be aware of?

• What makes for a long-term customer?

• What parts of the customer journey are you losing people, and why?

These are some of the questions a Customer Success approach to client management can answer.

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